At Rajpoot Packages, we believe in offering products that make everyday life easier and more convenient. While we strive to provide top-quality shopping bags, dustbin bags, courier bags, tapes, and other essential products, we understand that sometimes a return may be necessary. Our return policy is designed to ensure your satisfaction and provide a seamless experience with our store.

1. Eligibility for Returns

To initiate a return, the following conditions must be met:

• The product must be unused and in its original, unopened packaging.
• Returns must be made within 14 days of the delivery date.
• The product must be in resalable condition and must not show signs of wear or damage.
• A valid proof of purchase (order number, receipt, etc.) must be provided.

2. Non-returnable Items

For hygiene and product integrity reasons, certain items are non-returnable:

• Used or opened products such as dustbin bags, courier bags, and tapes.
• Custom-printed products or personalized items that have been specifically tailored for your order.
• Items purchased on sale or clearance are final and cannot be returned.

3. How to Return a Product

We’ve made the return process as simple as possible for you:

• Contact Us: To begin the return process, please reach out to our customer service team at info@rajpootpackages.com or call 0306 2471580. Be sure to provide your order number and a brief explanation of why you wish to return the product.

• Return Authorization: Once we receive your request, we’ll verify the eligibility of your return and issue a Return Authorization (RA) number, which will be required for the return shipment.

• Packaging the Item: When returning the item, ensure that it is securely packaged in the original packaging. This will help prevent damage during transit. If the original packaging is no longer available, please use an alternative box or envelope of similar size and protection.

• Return Shipping: The customer is responsible for covering the return shipping costs, unless the return is due to our error (wrong or damaged items). For your protection, we recommend using a trackable shipping service to ensure the return arrives safely. Rajpoot Packages is not responsible for any lost or undelivered returns.

4. Return Shipping Costs

If the return is initiated due to an error on our part (e.g., sending the wrong item or a damaged product), we will cover the return shipping costs. In all other cases, the customer is responsible for the return shipping fees.

5. Refunds & Processing Time

Once we receive and inspect the returned item:

• Approval: If the return is approved, a full refund will be issued to your original payment method, excluding any shipping costs. We will notify you via email when your refund is processed.
• Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.
• Partial Refunds: If the returned item is not in its original condition, damaged, or missing parts, we may issue a partial refund or reject the return.

6. Exchanges

If you’d prefer to exchange a product, please contact us within 14 days of receiving the item. We’ll be happy to assist you in selecting the right replacement, subject to availability. If the exchange results in a price difference, we will either charge or refund the balance as appropriate.

7. Quality Guarantee

We are committed to providing products that stand up to your everyday needs. If you receive a defective or damaged product, please contact us immediately. We offer full refunds or replacements for items that are faulty, ensuring your trust and satisfaction with Rajpoot Packages.

8. Customer Satisfaction

At Rajpoot Packages, we aim to exceed your expectations. We’re passionate about offering practical, reliable, and quality products, and we’re always here to help. Whether it’s a return, exchange, or general inquiry, our customer support team is ready to assist you with personalized care.

We value your business and your experience with us, and we strive to make every step of your shopping journey as smooth and enjoyable as possible.

9. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, feel free to reach out to our customer support team:

Rajpoot Packages
Phone: 0306 2471580
Email: info@rajpootpackages.com